How do you perceive your problems?

A couple of months back, my password-protected door lock started giving issues. When I closed the door, the electronic mechanism just beeped and said “it’s intercepted” instead of the comforting “It’s locked”.

The best I could do to fix this problem was to change the batteries. But no luck. I assumed this complex mechanism has some deep issues pertaining to its software, circuitry, or mechanical linkages that rotate the lever with the help of battery power.

Nevertheless, the door lock remained functional. We could use the key to enter instead of the password. We got used to the “it’s intercepted” voice every time we latched the door.

All this while I dismissed my wife’s request to get the door fixed by calling the support. I began to procrastinate on the repair. In my mind, the problem was too big. First, it will need an expert. Two, the diagnostics will certainly demand a replacement and three the costs for doing this will be prohibitive. Who will explain the issue to the house owner who resides in New York? will he even agree to replace the lock? or do I have to bear the whole expenses?

On the other hand, security was paramount. We live in a safe gated society but the other day we were shocked to realize that our maid could simply walk into the house. Since the doorbell was off, she tried knocking on the door and finally just pressed the door lever and walked in.

We were no longer safe. “It’s intercepted” meant the door lock wasn’t doing its job.

It was an alarm to wake up and ask for support. A few more days passed. We longer relied on the locking system. We simply used the manual door latch.

Today we finally called the support. We raised a ticket and a technician was sent to us. I explained the problem. He quickly checked the batteries and pointed out that one of the batteries had leaked after getting fully discharged. The chemicals have entered the circuit and caused issues. He quickly dismantled the lock, sat down on the floor, sprayed some liquid, thoroughly cleaned the parts, and assembled them. This was done in 5 mins.

He told me, “If it works, you are lucky”.

He closed the door and I heard the comforting “it’s locked” after a long time.

He just advised me to change the batteries frequently and don’t let them drain.

I did not pay a penny, the ticket was closed, and he left.

I learned a big lesson. The bigger the problem in your head, the greater will be your tendency to procrastinate.

Most of the problems in your life need one small action step. A call, booking an appointment, writing an email, raising a ticket. Just take that step.

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