Today when we came back from running, there was a big patch of spilled milk at our doorstep.
The packet had slowly leaked. Damaged due to poor handling.
After a good run in pleasant Pune weather (especially after the cyclone), this is was an ugly scene.
And this was not even the first time.
Wife in furious mode: I will call them (Supr Daily) right away and blast them.
Me (frowning): Tell them to deliver a fresh packet. I was trying to preserve a good mood. Why cry over spilled milk? *metaphorically and factually speaking*
We called customer service.
A lady on the other side started with an apology
This was followed by an apology and then some more apology
I started laughing, I can’t use your apology to make tea right?
Sir, I have already refunded the amount in your Supr daily wallet, please check
*that was fast*
After the call, my wife said, let us shift to some other delivery service. I am done with this.
I said, hold on for a minute.
What if the other new delivery agent offers a bad product and also has poor #customerservice? Or a better product with substandard customer-centricity?
Surp daily has poor delivery operations but awesome #customer service.
You can either have an awesome #product or kickass customer service. Pick one.
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