This is how I am forced to increase the efficiency of delivery guys.
I not only contribute to their top-line but also their bottom-line.
I live in a gated community. Due to the pandemic, delivery guys are not allowed inside.
When Amazon, Groffers, or Swiggy guy reaches the gate, they call me on the intercom.
All I have to do is oblige and say yes sire, wait there, I am coming, allow me two minutes.
Sometimes they wait, sometimes they leave the package at the security gate.
It is an inconvenience.
Walk at least half a kilometer to and fro to get the order. Call the lift. Sanitize your hands. Exit the lift. Come home and wash your hands.
For hyperlocal deliveries in cities, more than 60% value is added in the last 300 meters.
I and many others pick their orders at the gate, which means more time for delivery guys to take more orders. Shorter turnaround times. Fewer errors, more efficiency.
I am sure Amazon knows this and so does Swiggy
Do you guys plan to reduce your delivery fee?